nVIDIA Drivers

STOP Errors in Windows XP

by Alejandro Ochoa García

An e-mail that I sent to Gateway/nVIDIA so that they could fix my problems.

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Introduction

Dear Gateway,

I've had instability problems with at least the following three drivers. By far, the most problematic is the first driver.

nvnrm.sys
NVIDIA Network Resource Manager
Version 1.0.0.5009
Driver of NVIDIA Network Bus Enumerator

nvenetfd.sys
NVIDIA Networking Function Driver
Version 1.0.0.5009
Driver of NVIDIA nForce Networking Controller

nv4_disp.dll
Version 6.14.10.8198
Driver of NVIDIA GeForce 6100

Apparently nVIDIA does not grant me direct support for this product because it is manufactured by Gateway, so I hope Gateway offers me a solution.

Description of Problems

These drivers produce STOP errors, which cause my system to shut down immediately and make me lose my unsaved work. These problems occur very often, making my computer unreliable and useless except on Safe Mode and other sad circumstances. As suggested by Microsoft, I ran the Windows Memory Diagnostic tool and my system memory performed flawlessly in every occasion, the last one consisting of 113 passes of the test (over 8 hours). Other suggestions, like the processor/system temperature, are not a problem either. I also constantly get STOP errors with no driver explicitly implicated by the system, but I have had no reason for suspecting drivers of any other components. The only other driver ever mentioned in a STOP error was tcpip.sys (by Microsoft), which was named exactly once.

The first two drivers seem to be causing me problems mainly when I am online using the house network. The incidence of the STOP errors are roughly proportional to the internet activity (i.e. I get more problems while having voice conversations, downloads, etc.), but have occurred in almost all circumstances (while reading/writing e-mail, browsing, regular text messaging, etc.), even offline (for example, installing software, or running the antivirus at startup), although I am not sure if the offline problems are related or not.

These problems rarely occur while in "Safe Mode with Networking", but I did have a STOP error at least once under this circumstance. I also had a fresh install of the operating system "Windows XP SP2 Media Center" (with no other applications installed except for the nVIDIA video and nForce drivers I previously downloaded) and the problems were still there. I have installed updates for the drivers/software of every relevant component of my system, but the problems have persisted.

The third driver has been involved in STOP errors so far only in the playback of WMV files. I've also had problems with MPEG files, but I haven't had a chance to prove that the same driver is involved in those STOP errors. I also haven't had time to experiment with other formats or other variables.

Sample "Blue Screen" STOP Error Messages

These are some of the errors I recorded on paper. I only recorded each case once, so the following list does not represent the recurrence of each error. By far, the most common errors were IRQL_NOT_LESS_OR_EQUAL and DRIVER_IRQL_NOT_LESS_OR_EQUAL. All numbers in the STOP error are hexagesimals and I have ommited the initial 0x for simplicity. Square brackets are my comments.

IRQL_NOT_LESS_OR_EQUAL
STOP: A (A8847898, 2, 0, 804F98B7)

PFN_LIST_CORRUPT
STOP: 4E (99, 0, 0, 0)

DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: D1 (350, 2, 0, F686CBDC)
NVNRM.SYS - Address F686CBDC, base at F6866000, DateStamp 42eac584

PAGE_FAULT_IN_NONPAGED_AREA
? [did not register data]

? [did not register error code]
STOP: 8E (C0000005, F39B8DE0, BA4429A8, 0)
tcpip.sys - Address F39B8DE0, base at F39B1000, DateStamp 4294cc20

DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: D1 (8678B000, 2, 1, F76375D9)
NVENETFD.SYS - Address F76375D9, base at F7637000, DateStamp 42eac595

After Verifier.exe was run on a list of suspected drivers (all of nVIDIA's)

The DMA Subsystem has detected an illegal DMA operation initiated by a driver being verified. The faulty driver must be replaced by a working version.
STOP: E6 (8, 0, 0, 0)

STOP: 8E (C0000005, BF1220BC, B80B0AC4, 0)
nv4_disp.dll - Address BF1220BC, base at BF012000, DateStamp 439abe39

System

My computer is a very new system I got from Best Buy on 2006-01-09. The most notable features are

Model: Gateway GT4010 Media Center Computer
Operating System: Microsoft Windows XP Media Center Edition 2005 SP2
Processor: AMD Athlon 64 3500+, 2.21GHz, 2000 MHz FSB, 512KB L2 Cache
RAM: 1024 MB DDR Dual Channel
Hard Drive: 200 GB, 7200 RPM with 2 MB Cache
Optical Drive: Double-Layer 16x Multi-Format DVD+/-RW Drive
Other Media: 9-in-1 Digital Memory Card Reader

The nVIDIA components are:
nVIDIA GeForce 6100
nVIDIA nForce 410

You can review the components in greater detail by visiting the following websites.
Retail GT4010 Specifications
Gateway Support GT4010 Specifications
Gateway Support FIC KTBC51G Motherboard Specifications
Gateway Support FIC KTBC51G Motherboard Main View

Thanks

Please update your drivers so I can enjoy my new computer. Prove to me Gateway/nVIDIA products are worth buying again in the future!

-Alex

The Follow-Up

Now you can read the follow-up of the error using the link below.

VIIIA

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